Client: Kingsley Napley
Industry: Professional Services
Property Type: Offices, London HQ
Client Challenge
Kingsley Napley came to Workplace through an acquisition in 2022. The main challenge was integrating the client into Workplace's systems and approach, ensuring a smooth transition while maintaining and improving service quality.
As a prestigious law firm, Kingsley Napley required exacting cleanliness standards and efficient management of ad-hoc requests for events and meetings.
Services Delivered
Daily cleaning and housekeeping
Soft services (e.g., scrubbing floors, deep-cleaning of toilets)
Periodic cleaning services
Washroom services
Laundry services
Ad-hoc support for events and unexpected needs
The Workplace Approach
1. Rapid Response
Workplace prides itself on quick reactions to client needs. Whether it's last-minute requests for additional cleaning staff or unexpected issues, our team is always ready to respond.
"We pride ourselves on that rapid response and basically getting things done." - Stefana Ivan, Operations Director, London
Our dedicated helpdesk and client portal means the team is always easily reached, guaranteeing that Kingsley Napley's professional image is always maintained, even in last-minute situations. Our flexible staffing also accommodates the late-night or early-morning work schedules common in law firms.
2. Continuous Improvement
Monthly management meetings allow for regular service reviews and forward planning. This proactive approach means that as the law firm's needs evolve – perhaps due to changes in work patterns or expansion of practice areas – Workplace can quickly adapt its services.
It's about creating an environment that consistently supports the high standards expected in legal services.
"If it's something that needs to be done to improve a service, we'll do it as a trial period for a month and then we'll go back to the client and say has it worked." - Stefana Ivan, Operations Director, London
3. Happy Teams + Worker Governance
In a sector where discretion and trust are paramount, having a stable, well-treated cleaning team is so important. Workplace's emphasis on fair treatment and quick issue resolution means that Kingsley Napley can rely on a consistent, trustworthy facilities team.
This is particularly important given the sensitive nature of documents and information in a law office. Our B Corp certification underscores our commitment to ethical worker governance.
4. Sustainable Solutions
As law firms increasingly focus on their environmental impact, Workplace's commitment to sustainable solutions, like chemical-free cleaning options, aligns perfectly.
We’re actively contributing to a healthier work environment while supporting Kingsley Napley's corporate social responsibility goals.
5. Single Point of Contact
For busy legal professionals, time is always of the essence. Workplace's single point of contact for multiple services simplifies facilities management, allowing Kingsley Napley's staff to focus on their core legal work rather than juggling multiple suppliers for different facilities needs.
Client Quote
We are happy with the overall performance of the team. They are responsive, approachable, and demonstrate a proactive attitude with a strong focus on problem-solving. It’s clear they have built a good relationship with the on-site team, regularly engaging in lunch gatherings and weekly catch-ups.
It has been a pleasure working with them.
Working with Workplace
Workplace's approach focuses on building strong relationships with clients, encouraging open communication, and viewing constructive feedback as an opportunity for improvement. Our team’s aim is to create an impeccable environment that supports the professionalism and efficiency required in a top-tier law firm.
Workplace's commitment to rapid response, continuous improvement, and ethical practices makes us an ideal partner for law firms seeking reliable, discreet, and efficient facilities management. Our team’s ability to handle diverse needs under one roof, coupled with a focus on sustainability and innovation, ensures that well-respected firms like Kingsley Napley can maintain a professional, welcoming environment that reflects their high standards.
Ready to raise the bar on your law firm's facilities management? Contact Workplace today and let us make a case for exceptional service.